Terms of Service

These Task Advanced LLC ("Task Advanced," "we," "us," or "our") Terms of Service ("Terms") govern your access to and use of our website (taskadvanced.com), client portals, software integrations, virtual front-office services, dispatching, quote recovery, and related digital solutions (collectively, the "Services").

By signing a service agreement, completing an online signup, or using any of our Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms.

1. Scope of Services

Task Advanced LLC provides 100% US-based virtual front-office, call dispatching, administrative support, customer lead management, and digital services tailored for trade contractors. Core offerings include:

Inbound Virtual Front-Office & Dispatch: Answering inbound customer calls, performing technical intakes, scheduling appointments directly into Field Service Management (FSM) software, and routing technicians.

Outbound Quote Recovery Engine: Placing proactive follow-up calls and sending automated communications to unclosed client estimates.

Google Business Profile & Review Management: Managing post-job review request workflows, responding to customer reviews, and optimizing local directory profiles.

Web & Digital Infrastructure: Custom website development, website maintenance, and ADA compliance auditing services.

2. Client Obligations & System Access

To enable Task Advanced to deliver the Services effectively, Client agrees to:

Provide Software Access: Grant Task Advanced authorized administrative, dispatcher or user access to Client’s designated Field Service Management (FSM) platform (e.g., Jobber, Housecall Pro, FieldTask), CRM, or calendar systems.

Maintain Accurate Operating Parameters: Keep Task Advanced updated regarding trade pricing, active service territories, technician skill sets, working hours, minimum service call fees, and emergency call protocols.

Ensure Authorized Call Forwarding: Properly configure telecom call forwarding to direct incoming trade calls to Task Advanced’s assigned virtual phone line during active shift hours.

3. Billing, Retainers, & Overage Rates

Monthly Retainer Plans: Inbound front-office plans and add-on services are billed on a recurring monthly retainer basis paid in advance of the service month.

Inbound Call Allocations & Overages: Each plan tier includes a designated monthly call allocation. Inbound call usage exceeding the plan allowance during a 30-day billing cycle will be billed at the standard per-minute overage rate of $2.50/min.

Payment Authorization: Client authorizes Task Advanced to automatically charge the credit card, debit card, or bank account on file for recurring retainers, accrued overages, and approved add-on fees.

Late Payments: Accounts past due by more than five (5) business days may incur a $50 late fee or face temporary service suspension until paid in full.

4. Emergency & After-Hours Call Handling

Task Advanced operates under Client's customized dispatch guidelines. For urgent or emergency requests (e.g., active water leaks, heating outages in freezing weather, etc), Task Advanced dispatchers will follow Client's specified escalation tree to contact on-call technicians.

Limitation on Emergency Services: Task Advanced is a virtual administrative front office, not a 911 emergency response dispatch unit. Task Advanced is not liable for delayed technician responses, unreachable on-call personnel, or property damage occurring as a result of after-hours field emergencies.

5. Compliance with Telephone & Texting Laws (TCPA & A2P 10DLC)

Client authorizes Task Advanced to place calls, send text messages (SMS/MMS), and transmit emails to Client's customers and prospective leads on Client's behalf to deliver the contracted Services.

Client Consent Warranty: Client warrants that all prospective leads, customer phone numbers, and contact details provided to Task Advanced for outbound quote recovery or review outreach have been collected in compliance with the Telephone Consumer Protection Act (TCPA), A2P 10DLC regulations, and applicable state laws.

Opt-Out Processing: Task Advanced will honor all customer opt-out requests (e.g., replies of "STOP") immediately upon receipt.

6. Service Guarantees & Operating Limits

US-Based Staffing: Task Advanced guarantees that 100% of live phone dispatching and client customer service interactions are handled by representatives located within the United States.

Service Availability: Task Advanced makes commercially reasonable efforts to maintain uninterrupted phone system and CRM portal availability. However, Task Advanced is not liable for service interruptions caused by third-party carrier network outages, cloud host disruptions, internet service provider failures, or natural disasters.

7. Intellectual Property & Data Ownership

Client Data Ownership: Client retains all ownership rights, title, and interest in its customer databases, lead lists, trade logos, and proprietary business information.

Task Advanced Intellectual Property: Task Advanced retains all rights, title, and interest in its proprietary call workflows, software configurations, training systems, branding, website assets, and dispatch materials.

License to Use: Client grants Task Advanced a non-exclusive, royalty-free license to use Client's name, trade logo, and business details solely for the purpose of executing the contracted Services.

8. Term & Cancellation Policy

Month-to-Month Agreement: Unless otherwise specified in a custom written agreement, Services operate on a month-to-month contract with no long-term lock-in commitment.

Cancellation Notice: Either party may cancel the subscription by providing at least fifteen (15) days' written notice prior to the next billing cycle renewal date.

No Prorated Refunds: Retainer fees paid in advance are non-refundable. Service will remain active through the end of the paid billing period following cancellation notice.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Task Advanced LLC, its officers, directors, employees, or contractors be liable for any indirect, incidental, special, consequential, or punitive damages—including lost profits, lost revenue, lost business opportunities, field job cancellations, or property damage—arising out of or related to the use or inability to use our Services.

Task Advanced LLC’s total aggregate liability for any claims arising under these Terms shall not exceed the total amount paid by Client to Task Advanced in the one (1) month immediately preceding the event giving rise to the claim.

10. Indemnification

Client agrees to defend, indemnify, and hold harmless Task Advanced LLC, its owners, employees, and agents from and against any third-party claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising out of or related to:

Client’s breach of these Terms or applicable laws.

Claims brought by Client’s customers regarding job site performance, pricing disputes, or technician service failures.

Violations of TCPA or communications privacy laws resulting from contact data supplied by Client.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma (or the state of incorporation of Task Advanced LLC), without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts holding jurisdiction over Task Advanced LLC's primary operating office.

12. Modifications to Terms

Task Advanced reserves the right to modify or update these Terms at any time. Updated Terms will be posted on our website with a revised "Last Updated" date. Continued use of our Services following any modifications constitutes Client's acceptance of the revised Terms.

13. Contact Information

For questions regarding these Terms of Service or account billing, please contact us at:

Task Advanced LLC

Attention: Legal & Client Operations

Email: [email protected]

Website: taskadvanced.com