Frequently Asked Questions

Yes. 100% of our virtual front-office dispatchers are located in the United States. We do not outsource to offshore call centers in Asia or nearshore teams in Central America.

When a customer calls your phone line, our call system routes the call to our US-based front office team. Our dispatchers answer live using your business name and custom greeting. We gather job details, answer caller questions, and book the appointment straight onto your scheduling calendar. You and your field crews get instant updates without ever pausing your work.

During onboarding, we build a customized Scheduling Matrix inside your account. This includes technician skill tags, job duration rules, geographic drive-time padding, and minimum service call fees.

Yes, our team handles live job scheduling and multi-line trade phones every day. We connect directly to your field service software so our dispatchers can view your technicians' active schedules, and service areas. We book service calls into open time slots and follow your specific dispatch rules so your crews stay organized.

Our call-handling service includes live phone answering, detailed job intake, service area zip code verification, and direct FSM calendar scheduling. We also handle outbound quote follow-ups, post-service review requests, and basic customer support. Every call record, message, and booked job updates automatically inside your existing FSM software.

Hiring a full-time in-house receptionist costs thousands of dollars each month in wages, payroll taxes, benefits, and office equipment. A virtual front office gives you dedicated, professional coverage at a fraction of that price. You pay a simple monthly rate based on your call volume and avoid all traditional hiring overhead.

Our dispatchers receive specialized training focused on trade terminology, service rules, and field operations. They learn how to speak with homeowners about HVAC, plumbing, electrical, roofing, and general contracting needs. This training ensures our team understands your work and handles your callers with technical confidence.

Yes, we follow your custom escalation tree for urgent situations. When a customer calls with an emergency like an active leak or a mechanical failure, our dispatcher contacts your designated on-call technician immediately. For routine calls, we collect detailed job notes and book jobs directly inside your existing FSM software.

We treat your business and customer data with strict privacy standards. Your client databases, job records, and personal notes remain entirely your property. All information transferred between systems is encrypted, and our team operates strictly within secure US-based networks that follow industry data safety protocols.

We act as a seamless extension of your company, using your custom greetings, business tone, and specific service policies on every call. Our dispatchers take the time to listen to your callers, gather full technical details, and provide warm, respectful support. Your customers receive a polished, professional experience every single time they dial your number.

Transitioning to Task Advanced is fast, simple, and requires zero downtime for your business. We connect to your scheduling software, set up your custom dispatch guidelines, and train your assigned team. Once everything is tested, you turn on simple call forwarding with your carrier, and your new front office goes live instantly.

Overages are billed transparently at a flat $2.00 per-minute rate (increments or calls under 25 secs are rounded down). There are never any surprise penalties.

You do not need to buy any new software or change how you run your business. Our platform connects seamlessly with major trade tools like Jobber, Housecall Pro, and FieldTask. If you don't have an FSM or scheduling software, we can set you up on our dedicated FSM known as FieldTask.

Yes, our virtual front office is built specifically for trade businesses running two to eight field crews. At this size, owner-operators and field technicians are too busy on job sites to answer every ringing phone. Our service keeps your phone covered, books incoming jobs, and lets your crews focus on billable trade work. We can also support businesses with more than eight crews, for a plan built just for your business, reach out to us at: [email protected]

Our virtual front office saves trade contractors on average 15 hours of office work every week while capturing thousands of dollars in otherwise missed jobs. Answering every call live prevents prospective clients from reaching out to competitors, while proactive quote follow-ups turn open estimates into closed revenue.

Trade contractors are switching because missed calls mean lost jobs, and full-time office staff is expensive to manage. A virtual front office gives owners reliable, trade-trained support without payroll overhead, sick days, office space & materials expenses, or training headaches. It allows growing trade companies to scale operations up or down cleanly.

You set the guidelines for how your calls are answered, how appointments are booked, and how emergencies are escalated. Your dedicated dispatch pod follows your custom greeting script and operating guidelines on every call. We record calls for quality control and regularly review performance metrics to maintain high service standards.

A SDVOSB is a certified small business that is at least 51% owned and daily-operated by one or more honorably discharged military veterans who has a service-connected disability (an injury or illness that occurred while on active military duty) as recognized by the Department of Veterans Affairs (VA) or Department of Defense (DoD).